Improving Online Reputation by Transforming Feedback into Action

Measuring the Past, Monitoring the Present, Forecasting the Future

The Patient Satisfaction Dashboard

Discover trends around key performance indicators

• Monitor Online Patient Reviews.
• Boost Online Reputation.
• Proactive alerts and notifications.
• Benchmark Patient Satisfaction.
• Competitor Watch.
• Operational Intelligence.
• Engage with Patients.
• Referral Physician Collaboration.
• Collect Patient Surveys.

Online Customer Intelligence

Develop closer relationships with partners and customers.

• Analyze social feedback from external social media sites and internal surveys.
• Interpret social feedback to understand operational insights and sentiment trends.
• Benchmark products/locations/brands within the enterprise and against competitors.
• Engage existing and potential consumers to increase revenue and improve retention.
• Predict emerging customer attitudes to adjust service delivery and stay ahead of the competition.

Procurement and Expenditure Analytics

Increase Transparency, Accountability, and Compliance

• Interact with dashboards in real-time with seamless integration.
• Run against all enterprise data sources and your data warehouse.
• Ensure regulatory financial and contractual compliance.
• Deliver business reports with self-service capabilities to accelerate decision making.
• Track, trend and monitor spending data and explore the critical diversity utilization information.
• Deployed across Federal, State and Local Government Offices.

• July 2012
  See Clearly Vision begins utilizing the Patient Experience Dashboard.
  Prince William Orthopaedics, Hand Surgery & Sports Medicine begins utilizing the Patient Experience Dashboard.
• June 2012
  Commonwealth of Virginia DMBE continues utilizing the DiversityView Dashboard.
• May 2012
  Washingtonian Plastic Surgery Associates begin utilizing the Patient Experience Dashboard.
• April 2012
  Lake Medical Imaging begins utilizing the Patient Experience Dashboard.
• March 2012
  Arthritis and Rheumatism Associates begin utilizing the Patient Experience Dashboard.
  Clinical Radiologists begin utilizing the Patient Experience Dashboard.
  Gastro Center of Maryland begins utilizing the Patient Experience Dashboard.
• February 2012
  Johns Hopkins Orthopedic Surgery begins utilizing the Patient Experience Dashboard

» read more